FAQ

Where do you ship?

We ship worldwide!

I am in Cincinnati, can I pick up my unit?

Yes, use discount code LOCALPICKUP at checkout to avoid shipping fees. You can then arrange a pickup time by contacting us at 513-909-9104 or emailing us at [email protected]

How long will it take to receive my item?

Ready to ship units and units in stock will be processed within 24-48 hours. You will receive an email confirmation once your order has been processed as well as an additional email when the item ships with a tracking number. Once shipped, you will receive the item within 5-7 business days. If it has been outside of that time frame, please contact us.

How long will my wig last? How do I properly care for the wig?

With proper care, our wigs can last up to two years. Please be sure to wear a satin scarf over the braids while sleeping to avoid frizziness. You may lightly spray the wig with hair spray for additional sheen. If the ends of the braids become frayed, dip the ends in boiling water to straighten. Should you need to wash the entire unit, submerge the wig in warm soapy water and hang to air dry in natural sunlight. 

Will the wig fit my head?

All wigs are made on a medium sized cap (22.5 circumference) and come with an adjustable strap to loosen or tighten as needed. If you think that it will not fit your head, please email us at [email protected] to specify whether you want a small cap (21.5 circumference) or a large cap (23.5 circumference) at no additional cost. This will however increase processing time by up to 4 weeks as this will be a customized unit and not in stock.

The unit I want is not in stock. Can I still order it?

You may order a wig that is not in stock. It may take up to 3-4 weeks to construct and ship your unit.

Do you make custom styles?

Yes, if there is a braided style that you want that is not offered on our site, please email a picture of the desired style to [email protected]. Within 24-48 hours we will email you a price quote for the desired style. Please be sure to include the color number and the length that you want the style in. Custom styles take 3-4 weeks to construct plus shipping time.

What length does the wig come in?

All wigs come standard in mid-back length (22"-24") If you would like a longer or shorter length, please email us at [email protected] to place your custom order. Longer lengths will be charged an additional $10.00. When placing your custom order please include the style, desired length, color, and wig cap size. Processing time will also be increased by 3-4 weeks to construct and ship your unit.

Can I order a style on your site in a different color?

Yes, please send an email with a photo of the desired style, cap size, length, and color number to [email protected]. This will be considered a custom order and will take an additional 3-4 weeks to construct and ship your unit.

How can I cancel my order?

For any reason, you may cancel your order within 24 hours of placing the order by emailing [email protected]

I don't love my wig, can I return it?

Due to the nature of our products, the wigs may not be returned, refunded or exchanged. 

My item is defective or I received an incorrect order.

We understand mistakes happen! In these rare instances, please email us within 72 hours or receiving the item at [email protected]. We will pay for the return shipping. Please be sure to return the unit in its original condition with the lace uncut. *Customized orders may not be returned or exchanged under any circumstances.